I am good about complaining when a company upsets me but not great about giving credit when it is due. So this is to give Track of the Wolf credit for it customer service. On Dec 1st I ordered some items from TOW. They shipped it on Monday the 4th, and sent me a tracking number. I tracked the shipment until Dec. 8th, then it just quit getting scanned. I waited a week with no update and on Dec 15th I filed a complaint with USPS. On the 19th I get an email back from USPS telling me that my shipment was last scanned on the 8th and once it showed up they would get it to me ASAP. Well that was info I already had. No help at all. Anyway by Dec. 26th no package and no more info from USPS, so I emailed TOW just to let them know. I did not expect them to do anything I just wanted them to know the shipment was missing and I was working with the USPS to find it. Ok here is the really good part. About two hours later I get an email back from TOW saying they are re-shipping my order and if both orders show up to send one back "return to sender". They next day I had a new tracking number saying it shipped. That is good customer service. It was not their problem but the fixed it anyway.