Track of the Wolf

Discussion in 'Vendors and Manufacturers' started by James Stella, Dec 29, 2017.

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  1. Dec 29, 2017 #1

    James Stella

    James Stella

    James Stella

    40 Cal.

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    I am good about complaining when a company upsets me but not great about giving credit when it is due. So this is to give Track of the Wolf credit for it customer service.

    On Dec 1st I ordered some items from TOW. They shipped it on Monday the 4th, and sent me a tracking number. I tracked the shipment until Dec. 8th, then it just quit getting scanned. I waited a week with no update and on Dec 15th I filed a complaint with USPS. On the 19th I get an email back from USPS telling me that my shipment was last scanned on the 8th and once it showed up they would get it to me ASAP. Well that was info I already had. No help at all.

    Anyway by Dec. 26th no package and no more info from USPS, so I emailed TOW just to let them know. I did not expect them to do anything I just wanted them to know the shipment was missing and I was working with the USPS to find it.

    Ok here is the really good part. About two hours later I get an email back from TOW saying they are re-shipping my order and if both orders show up to send one back "return to sender". They next day I had a new tracking number saying it shipped.

    That is good customer service. It was not their problem but the fixed it anyway.
     
    joekido1 likes this.
  2. Dec 30, 2017 #2

    azmntman

    azmntman

    azmntman

    75 Cal.

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    :hatsoff:
     
  3. Dec 30, 2017 #3

    Ames

    Ames

    Ames

    45 Cal. MLF Supporter

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    The horned toad says we should go to Mexico.
    My go to supplier. :grin:
     
  4. Dec 30, 2017 #4

    George C

    George C

    George C

    40 Cal.

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    I use TOW also and am well satisfied with there service.
     
  5. Dec 30, 2017 #5

    58 Caliber

    58 Caliber

    58 Caliber

    58 Cal. MLF Supporter

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    Count me another very satisfied customer. :thumbsup:
     
  6. Dec 30, 2017 #6

    faste350

    faste350

    faste350

    40 Cal.

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    always been great for me.
     
  7. Dec 31, 2017 #7

    Renegade Dan

    Renegade Dan

    Renegade Dan

    50 Cal.

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    That is good to hear! :thumbsup:
    I have always had good luck with TOW, They are a great company to do business with.
     
  8. Jan 1, 2018 #8

    tenngun

    tenngun

    tenngun

    Cannon

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    Another cudos to track they are a+ in my book
     
  9. Jan 1, 2018 #9

    S.Kenton

    S.Kenton

    S.Kenton

    58 Cal.

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    Tracks always been good to me! :hatsoff:
     
  10. Jan 1, 2018 #10

    Coot

    Coot

    Coot

    69 Cal. MLF Supporter

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    I have bought & sold several guns and a bunch of supplies/parts from Track & have always been pleased. One of the better sources around.
     
  11. Jan 1, 2018 #11

    S.Kenton

    S.Kenton

    S.Kenton

    58 Cal.

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    We actually are very fortunate that TOW is as good as they are,I think they are one of the very few suppliers left....
     
  12. Jan 1, 2018 #12

    Snakebite

    Snakebite

    Snakebite

    45 Cal.

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    Back in the early 1990s I was stationed in Hohenfels, Germany in the Army. I ordered some things from TOW and after about 6 weeks my order never arrived. I wrote them a letter (what’s his name hadn’t invented email yet) letting them know and Track did the same thing, I received my order a couple weeks later. Never did receive the initial order, I figure Comrad in the Bundes postal service ended up with it.

    We had a black powder club in Grafenwohr, it was a hoot seeing Germans dressed up in buckskins playing mountain men. (With their wooden shoes). Good time and good friends.

    Schuss
     
  13. Jan 7, 2018 #13

    SgtMaj65

    SgtMaj65

    SgtMaj65

    40 Cal.

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    Dealt with them about half a dozen times and each time got my merchandise in good order and with zero problems. They are excellent. :hatsoff:
     
  14. May 28, 2018 #14

    thomas

    thomas

    thomas

    45 Cal. MLF Supporter

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    I agree, I've purchased a lot from TOW & always had fast shipping & great service.
     
  15. May 29, 2018 #15

    Juice Jaws

    Juice Jaws

    Juice Jaws

    54 Cal. MLF Supporter

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    Always had good, fast, and helpful service with Track of the Wolf
     
  16. May 29, 2018 #16

    Redstick Lee

    Redstick Lee

    Redstick Lee

    Blowin' Smoke MLF Supporter

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    same here
     
  17. May 29, 2018 #17

    BillinOregon

    BillinOregon

    BillinOregon

    Cannon MLF Supporter

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    I use them circumspectly. I had a lovely semi-custom fusil de chasse I wanted to sell and got a low-ball offer from them that would prompt a pawn broker to make the sign of the cross and rush to confession. If you are just buying parts and supplies, they are fine.
     
  18. May 30, 2018 #18

    Artie Peltier

    Artie Peltier

    Artie Peltier

    40 Cal.

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    They are a great shop! From having a custom ramrod made, to parts and supplies, they have always been good to me and problem free!
     
  19. Jun 1, 2018 #19

    Rifleman1776

    Rifleman1776

    Rifleman1776

    Cannon MLF Supporter

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    I recently sold a rifle through them. They were very efficient, friendly but businesslike. They accepted my wanted price but the eventual buyer offered a little less which I accepted. I believe the folks at TOW to be very professional and knowledgeable. Opinions vary and they realize that. That is the reason they will ship yer gun back to you free if you cannot come to an agreement on worth. Keep in mind, they have to make a profit on the sale also.
     
  20. Jun 3, 2018 #20

    nhmoose

    nhmoose

    nhmoose

    58 Cal. MLF Supporter

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    If you brought or shipped them the gun I can see what you are saying.

    If you wanted the quote without doing so I can see their side, as a dealer for 15 years sight unseen by word best I could do would have been 10% what it was what you felt worth.

    Selling is a whole new ballgame IMHO don't care who made it not in hand offer will bee around 10%
     

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