Unique Cases

[Dwight Rutherford]

I have bought 5 of their cases for my long guns and have been pleased with the quality. Unfortunately I have a current issue with the company that I can’t seem to resolve. On August 10 I ordered an additional case. They acknowledged the order the next day via e-mail and stated the order was being processed. The charge has appeared on my credit card. Since that time I have not seen anything from them. Last week I attempted to contact them asking for an update as to the status of this outstanding order. Sent three e-mails and attempted to contact them through phone numbers they provide on their web site. To date no answer! Does anyone know if this is a viable business or not. Any information would help. Time to decide if I need to seek satisfaction from Visa or Pay-Pal.

 

[tjiann]

I ordered 2 cases from them early in.the summer and they took several weeks to arrive, but they did and are great.

 

[James Kibler]

This is Katherine..

I just got a call from the new (previous) owner of Unique Cases, Jerry Morton. He and his wife started the company and successfully ran it for 25 years. A few years back they sold it to Wendy who has run off to another state and stop paying on everything. This is why the phone number is no longer in service--she stopped paying the bill--and she took all of the contact information for the customers with her!! Jerry was able to get our contact information and told us that he plans to fulfill our order since it was pre-paid, even though he won't see a dime from it. Wendy took the business account money when she skipped town. He is reluctant to give me a firm timeline since he is in the midst of having to pick up the pieces of his business and I don't blame him. I am happy to be patient to help a quality business get back on their feet.

Before he called me, I had already called the credit card company, Capital One, to initiate a dispute. I have been able to (tentatively) get my money back. Once this dispute settles, I am going to get Jerry paid. I recommend that anyone else who has paid with a credit card go through this additional step of filing a dispute. The representative from Capital One told me that Wendy still has a bank account and is accepting payments for orders that she has no intention of fulfilling. She is downright stealing from what I can tell. So, by filing a dispute, the money comes back from Wendy's account.

If you have outstanding business with Unique Cases, I encourage you to give Jerry a call. I believe this is his cell or home phone. The business number may change back--Wendy skipped on the phone bill and he would have to pay her past due amount to get it back on.

Jerry Morton -- Unique Cases
304-947-7048
[email protected]

Thanks for your time.

Katherine Werre
Kibler's Longrifles

 

[ADK Bigfoot]

Thank you for the update. I had nothing but good experience with these folks over the years...including adding custom touch I asked for at no charge! Hope they get back on their feet.

ADK Bigfoot