There’s lots of possibilities it doesn’t work correctly. Without knowing the nomenclature it would be hard for me to explain everything to check. I had that happen to my Traditions pistol, the trip arm, leg thingamagig was bent up and the trip wasn’t reaching it. I put the lock on a protected vise and cocked it, pushed the leg up and it wouldn’t budge. The spring was dragging real bad. The sear notch was also not releasing it. I disassembled the whole thing, got some medium sandpaper and finished it off with Arkansas stone. Got the new leg part and everything works smooth. The leg got bent up where the trip was hitting it. I tried tapping it back down but it broke off. No biggie I already had the replacement. You can also set the tension on the trip. And last, if it’s releasing the trip and not hitting the leg. You’ll have to inlet the triggers some more or make sure they are all the way in.
If you don’t send it back, don’t give up. You can start there. I know the frustration. Once you understand how it all works you can troubleshoot it.