It is sad that they no longer make the sidelocks since they have been bought out by Smith and Wesson. That being said, their customer service is still good. I called with an issue on a rear sight on a Renegade project rifle, and they were very happy to help. In fact, the customer service agent went above and beyond to make things right. Sadly, I have no interest in supporting their current product line, but I still give them good marks in trying to help me out.
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Thompson Center
- Thread starter Pork Chop
- Start date
Help Support Muzzleloading Forum:
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I too, have used their customer service since S&W took over.Pork Chop said:
My factory TC Hawken is in immaculate condition, both wood,brass,steel.
It has one of the prewarning barrels with the cleanout screw. I should have left alone, but for what ever reason I felt a need to remove it. It was seized in there pretty good and I ended up buggering off the head of the screw.
A beautiful rifle with that destroyed screw looking you in the face!
It bothered me so much that I called S&W and they let me talk with a TC representative.
I explained if at all possible I would like to replace the cleanout screw and if they couldn't get it out just send the barrel back. I did not want them to replace this barrel with one of those newer ones that has the BP warning and the word HAWKEN stamped on it.
They sent me a shipping label to ship my barrel into them.
A couple of weeks later I received my barrel with a new blued cleanout screw installed. First thing I did was pull it out and put anti-seize on the threads and placed it back in to the rifle.
Something so simple as a cleanout screw, alot of people would not have went through all that trouble.
It is just me! The rifle is flawless and I wanted to keep it that way!
I believe as long as S&W/TC has parts available or has the means to repair/replace them, they will!
Respectfully, Cowboy :hatsoff:
White Oak
40 Cal.
Had a lock problem with my 54 cal. Renegade flintlock after S&W took over.
Same experience as Cowboy had. The rifle came back with the lock functioning perfectly and a new frizzen.
I was very happy with their service. Only wish they hadn't dropped the line.
Take care,
Ed
Same experience as Cowboy had. The rifle came back with the lock functioning perfectly and a new frizzen.
I was very happy with their service. Only wish they hadn't dropped the line.
Take care,
Ed
