Remington Co.

[doc623]

This not a rant.
I am currently emailing back and forth to Remington Arms
concerning a recent batch of percussion caps that had appprox. 25% failure which is unusual in my experience.
And no it is not the ML as other caps functioned fine.
Question is has anyone else had any experience contacting
the Remington Co. and if so what was your result?
The following is what has transpired thus far:
Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.
Customer (me) - 02/26/2005 03:20 PM
25% failure.
I have been using remington products and/or percussion caps for 45-50 years.
I am disappointed or distressed in the last purchase of N0.11 percussion caps.
When deer hunting I hit a cap three times and it did not go off.
Today when using the same caps I had a 25% failure.
Comments?
Answers?
I need some help.
I have never had this problem before with remington and certainly not other caps from other companies.
Why?
What would you recommend?
Thanks in advance for your cooperation in this matter.

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Subject
---------------------------------------------------------------
No.11 Percussion Caps


Discussion Thread
---------------------------------------------------------------
Response (Chris) - 03/02/2005 11:36 AM

Thank you for contacting Remington Country. I would recommend trying a new pack to see if it is the caps or the firearm. If the firing pin is not striking hard enough to ingnite them it may need cleaning or the main spring replacing.

If you continue to have problems, we recommend taking/shipping the firearm to one of the following Remington Premier Repair Centers for inspection.

Send to J & G if you live in the following states: CA, NV, UT, AZ
J & G Gunsmithing
625 Vernon St
Roseville, CA 95678
916-786-9200

Send to Allison & Carey if you live in the following states: OR, WA, ID, MT, AK
Allison & Carey Gun Works, Inc.
17311 SE Stark
Portland, OR 97233
Phone: 503-256-5166

Send to Sportsman's Haven if you live in the following states: OH, PA, WV, VA, VT, NH, MD, DE
Sportsman's Haven, Inc.
14695 East Pike Rd.
Cambridge, OH 43725
Phone: 740-432-7243
Fax: 740-432-3204

Send to Mann & Son if you live in the following states: IL, IN, MS, AR, WI
Mann & Son Sporting Goods
515 W Water St.
Pinckneyville, IL 62274
Phone: 618-357-2911
Fax: 618-357-3658

Send to Ahlman's if you live in the following states: MN, IA, MO, KS, IN, SD, ND, WY, NE
Ahlman's, Inc.
9525 W. 230th Street
Morristown, MN 55052
Phone: 507-685-4244
Fax: 507-685-4280
http://www.ahlmans.com/

Send to Sports World if you live in the following states: OK, TX, NM, CO, LA
Sports World, Inc.
6841East 41st St.
Tulsa, OK 74145
Phone: 918-742-4027
Fax: 918-72-3981

Send to Paducah if you live in the following states: KY, TN, NC, SC, GA, AL, FL
Paducah Shooters Supply, Inc.
3919 Cairo St.
Paducah, KY 42001
Phone: 270-442-3242
Fax: 270-442-5022

Send to Williams Gun Sight if you live in the following states: MI, NY, CT, RI, NJ, MA, ME
Williams Gun Sight & Outfitters
7389 Lapeer Rd., Route #1
P.O. Box 329
Davidson, MI 48423
Phone: 810-653-2131
Fax: 810-658-2140


You can find additional Remington Warranty Centers for the US and internationally at the following section of our site.

http://www.remington.com/repairsvc/modelselection.asp

To view the warranty for Remington firearms, go to:

http://www.remington.com/support/warranty.htm



Question Reference #050226-000041
---------------------------------------------------------------
Product Level 1: Accessories
Date Created: 02/26/2005 03:20 PM
Last Updated: 03/02/2005 11:36 AM
Status: Waiting


-------------------------------------------------------------
We hope that this information will be helpful to you. If we
can be of further assistance, please contact us at
1-800-243-9700, M-F, 9am-5pm EST.

Remington Arms Co. -- America's Oldest Gunmaker
870 Remington Drive, Madison, NC 27025
1-800-243-9700 or 1-336-548-8700--FAX: 1-336-548-7801
Visit us in Remington Country at http://www.remington.com/

REMEMBER, FIREARMS SAFETY DEPENDS ON YOU!
Whether you are a beginner or an advanced user,
our new Safety Section is a must for everyone.
http://www.remington.com/safety/safety.htm
-------------------------------------------------------------

[---001:003921:27005---]

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===============================================================
-------------------------------------------------------------
We hope that this information will be helpful to you. If we
can be of further assistance, please contact us at
1-800-243-9700, M-F, 9am-5pm EST.

Remington Arms Co. -- America's Oldest Gunmaker
870 Remington Drive, Madison, NC 27025
1-800-243-9700 or 1-336-548-8700--FAX: 1-336-548-7801
Visit us in Remington Country at http://www.remington.com/

REMEMBER, FIREARMS SAFETY DEPENDS ON YOU!
Whether you are a beginner or an advanced user,
our new Safety Section is a must for everyone.
http://www.remington.com/safety/safety.htm
-------------------------------------------------------------Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

We will assume your issue has been resolved if we do not hear from you
within 48 hours.

Thank you for allowing us to be of service to you.

You may also update this question by replying to this message. Because
your reply will be automatically processed, you MUST enter your reply
in the space below. Text entered into any other part of this message
will be discarded.



[===> Please enter your reply below this line <===]

[===> Please enter your reply above this line <===]

If your issue remains unresolved, please update this question at
http://remington.custhelp.com/cgi-bin/re...ated=1109449220


Subject
---------------------------------------------------------------
No.11 Percussion Caps


Discussion Thread
---------------------------------------------------------------
Response (Chris) - 03/02/2005 04:07 PM


As you have ruled out the firearm as the problem, I would recommend taking the caps back to the dealer for exchange. They can ship them back to the plant for inspection. This has not been a recurring problem so we are unable to offer a cause of the problem. We appreciate your patience.

[---001:004513:21468---]
Customer (me) - 03/02/2005 12:41 PM
There is a misunderstanding.
I am not having trouble with any firearm.
Therefore I do not need to send any firearm in for repair or warrenty work.
I did not question a firearm.
I questioned percussion caps.
Since the problem arose I did try different percussion caps
that seemed to work just fine.
The original issue remains unresolved.


I am encouraged by the timely response and willingness to help.
Doc623

 

[rabjr]

I knew there was a reason I never used Remington caps. I've popped a hell of alot of RWS German caps at the range and a good number on deer and have never had one fail (knock on wood).

 

[graybeard]

I recently had a bunch of misfires with Remington caps on my replica 1860 Army Colt. Since the caps had been around for a while I just assumed they had gotten wet or something and dumped them. I replaced them with CCI, I believe. I didn't contact Remington and after reading your post I'm not about to. :shake:

 

[Flint50]

Customer Diservice?

 

[horkeye]

I am currently emailing back and forth to Remington Arms concerning a recent batch of percussion caps that had appprox. 25% failure which is unusual in my experience.

Doc,

Don't sweat it, can't you just return them to the dealer where you purchased them from? after all that is who you originally dealt with, not Remington.

Good luck with it, especially if you've purchased thousands of them!

Jim.

:thumbsup:

PS you are ranting! :crackup: :blah:

 

[Huntinfool]

I knew there was a reason I never used Remington caps. I've popped a hell of alot of RWS German caps at the range and a good number on deer and have never had one fail (knock on wood).

I don't use em either I ain't figured out how to keep em over my flash hole yet!

But seriously I had the same problem back a few years ago when I shot cap guns! Cost me a decent 8 pointer! I was p/o!

Chuck
TMA
Prez

 

[Tumblernotch]

I use Dynamit Nobel German caps exclusively when I shoot my rifle-musket. Never had a misfire due to a faulty cap yet. They can even stand a good deal of moisture which they are designed to do.(Just like the originals). I also used winged musket caps which from what I've seen, seem to have a lower failure rate to start with.
:thumbsup: :results:

 

All I can add is at least you got a reply!..
I have sent remmington a few different e-mails to a few different questions and have not once recieved a reply back

My last e -mail to them was since you can't reply to my questions,Winchester is looking better all the time.

Woody

 

[doc623]

Update this may become a rant yet.

Called Remington Co. and asked about problems with the caps.
I was told that the only way this could be looked into was to send the cardboard of the package that the caps came on.
I don't know about the rest of you but I do not keep the packaging material/containers of products unless there may be another use of it.

I wonder is this response is characteristic of Remington and if so enough said.