Cabelas Purchase

[fcderosa]

I just purchased the engraved 1860 Pietta from Cabelas. I was sick upon opening the box to find it scratched. I contacted Cabelas concerning it but they informed me all firearms sales were final and they would not exchange or offer a refund. I was informed I would need to contact Peitta concerning the issue. At this point I got a little confrontational with them and after a while on hold ("while they talked to a manager") they decided to make an exception to policy. Has anyone else had an issue like this from Cabelas? This is a first for me. This was the first BP revolver I bought from them, but I did so thinking it would be right or they would make it right. I was thinking of buying two more BP revolvers from them, but am now having second thoughts. :td:

Has anyone else had issues with them? :shocked2: It just really surprised me.

 

[necchi]

Nope, not like that.
Who ever you talked with the first time must not have known much.
I'm not sure what the policy is with modern guns but they've always had a no hassle policy with ML/Trad guns.
Your persistence paid off,, good for you, :thumbsup:

 

[newtewsmoke]

i think you must have gotten some young punk on the phone, the cabelas i dealt with on a damaged during shipping (muzzleloader) return/exchange was great = ie. no questions asked, no hassle, no extra expense, exchange for a new one! Cant say a whole lot else good about the store tho. :wink:

 

[ihuntsnook]

Never had a problem with them. I think your experience was out of the norm. Cabela's customer service with me has always been first rate.

 

[wayne terry]

Not once and I have at one time or another owned almost everyone of their revolvers.

 

[coloradoclyde]

YES! Cabelas is a 4 letter word in my book :td:
Most of my friends have had bad experiences with them also. Caveat Emptor!

 

[Buckskin25]

After a problem I had with their customer service; I will NEVER buy anything from Cabela's ever again. They could close all their stores and go out of business and I would be extremely happy.

 

[leslie]

I agree!

 

[Col. Batguano]

When they were a small family-owned mail order company in Kearney NE they were great to deal with. Prices were very reasonable. Now that they are a public company with big box destination stores all over the place their prices are way out of line, and service has gone to pot. Their "gunsmiths" are nothing more than scope installers, and they're not very good at that.

The only thing that is reasonably priced there these days are the hunting and fishing licenses. You can OCCASIONALLY find a reasonable bargain in the Bargain Cave, but it's caveat emptor, because they try to sell a lot of broken stuff there as functional that really ought to be in a garage sale or better still, in the trash.