I am very lucky to live within a half-hour’s drive of DGW. It’s a wonderful place to visit, but there are few things causing the current situation.
1) They are very short staffed. They have maybe twenty people to handle the phones, warehouse, shipping, storefront, everything. The staffing shortage is caused partially by the historically high unemployment money right now, and partially by drugs.Unfortunately not many folks around here can piss clean long enough to get or keep a job.
2) Order volume. They never stopped taking orders due to COVID, and they never closed their storefront. Also, the current climate of fear and regulation has increased their order volume dramatically due to panic buying. They’ve been filling orders as fast as possible, but they’ve been flooded.
3) The phones. During my last visit the phone rang. I jokingly asked if it was someone calling about powder. With a straight face the lady told me that they get so many calls a day asking about caps, powder, and revolvers in stock that they’ve had to move a phone to the packaging table so they can multitask. Literally hundreds of calls a day.
I’m not offering this as a defense or an apology, just an explanation/observation since I go there frequently. DGW is basically staffed by a platoon of little old ladies doing the very best they can, they’ve just been overwhelmed. They are trying to catch up, but as the weather improves and shooting activities increase, they’ve got a long road ahead of them.