Lee customer service.

Help Support Muzzle Loading Forum:

Skychief

69 Cal.
MLF Supporter
Joined
Dec 16, 2006
Messages
4,006
Reaction score
360
Location
The hills of Southern Indiana
I recently purchased a Lee .562 roundball mould. Once I got it home and began casting with it, I noticed a factory defect.

I sent it to Lee's factory in Wisconsin with a hand written note regarding the problem. About a week later I found a brand new mould in my mailbox.

I'd label that as very good customer service and wanted to give them praise here.

Best regards, Skychief.
 

BullRunBear

45 Cal.
Joined
Mar 9, 2007
Messages
852
Reaction score
100
Agreed. I've been using Lee products for well over 30 years. The few times I've needed their customer service, for a part or information, they've been terrific. One of the customer reps even located some of the last nipples they had for a Ruger Old Army and the wrench for them. I received them a few days later. They are still on the gun. Good products, good service.

Jeff
 
Joined
Sep 2, 2009
Messages
453
Reaction score
4
Lee often gets knocked because they use aluminum, white metal, or plastic where others might use steel or cast iron.

I've always had top-notch customer service from Lee.

You can stay home a save up for that Dillon, I'm gonna go shoot all my Lee ammo. See ya!
 

stubshaft

40 Cal.
Joined
Mar 5, 2010
Messages
511
Reaction score
5
I have a 10 lb. casting pot from the 70's. I had replaced the thermostat and heating coil once already. When they started to give me problems again, I called Lee to order another thermostat and coil and was informed that all I would have to pay was the postage. Great customer service! :applause:
 

mooman76

69 Cal.
MLF Supporter
Joined
Apr 21, 2012
Messages
3,731
Reaction score
127
Location
Mascoutah, IL
I broke a couple parts from their products on separate occasions. I mailed them in and a week later had a brand new replacement, no questions asked.
 

hanshi

Cannon
Joined
May 7, 2009
Messages
9,615
Reaction score
720
I've been using Lee products for 45 years and will continue. Their service is excellent and may be unexcelled in the industry.
 

MSW

Cannon
MLF Supporter
Joined
Jun 12, 2005
Messages
7,266
Reaction score
127
ignoring my inner contrarian, i'll agree with the consensus ”¦ never had anything but first rate customer service from these folks.
 

thomas

45 Cal.
MLF Supporter
Joined
Aug 4, 2004
Messages
1,086
Reaction score
36
I've always had good experience with Lee's products & customer service is great.
 

Adui

50 Cal.
MLF Supporter
Joined
Feb 9, 2012
Messages
1,828
Reaction score
103
Location
Mesa AZ
I had a lee single cavity mold for .490 ball. I admitted to not properly caring for it when I asked about how to fix the problem I was having.

Lee doesn't make the single cavity mold in that size any more. The gentleman I was working with said no problem, send it back and pay 1/2 the cost for the double cavity mold and they'd send it as a replacement.
 

Colonial Boy

40 Cal.
Joined
Jan 24, 2005
Messages
122
Reaction score
6
Location
New England, New South Wales, Australia.
Being well South of the Equator, I choose my American equipment with care and have some Lee moulds that I've been using, off and on, for fifty or more years and never a problem, same with their other products that I have; never needed customer service.

I've only good things to say for them.
 

stubshaft

40 Cal.
Joined
Mar 5, 2010
Messages
511
Reaction score
5
Lee products aren't the prettiest or fanciest but they do work. I have been casting with some of their molds for 50 years this year. I have had occasion to contact their customer service and have never had anything but a great interaction with them. :thumbsup:
 

Rifleman1776

Cannon
MLF Supporter
Joined
May 26, 2011
Messages
16,182
Reaction score
710
Location
Arkansas Ozarks
send it back and pay 1/2 the cost
With shipping and half the cost, I don't consider that much of a warranty. In this case the damage was done by yourself. But with new and defective items they should pay return shipping and replace completely. :2
 

nhmoose

58 Cal.
MLF Supporter
Joined
Sep 30, 2010
Messages
2,773
Reaction score
245
Location
north of Golden Pond, NH
1/2 retail can be found many places when you pay shipping.

Lee's can wear out, at the price who can truly complain.

I like them and have 20 or so of them.
 

Billnpatti

Cannon
Joined
Aug 11, 2008
Messages
7,340
Reaction score
13
I have a lot of molds of various sizes. Most are Lee but I have other brands too. Comparing the function of the aluminum Lee molds to the steel molds of other brands, I can find no functional difference. Lee molds perform very well and on the rare occasions when I needed anything from Lee, I found their customer service to be outstanding. If I need a mold of a specific size and Lee has it, I see no need to buy another brand. Lee is a great company with great products. :thumbsup:
 
Top