L&R Lock Company's Outstanding Customer Service

Discussion in 'Vendors and Manufacturers' started by Iron Jim Rackham, Jul 27, 2019.

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  1. Jul 27, 2019 #1

    Iron Jim Rackham

    Iron Jim Rackham

    Iron Jim Rackham

    40 Cal. MLF Supporter

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    I have a beautiful fowler built by Mike Brooks a generation ago. Because of it's age, I was concerned about the obtainability of replacement parts, when needed at some unknowable future date. Mike suggested I contact L&R. They responded to my email inquiry promptly,and asked me to ship the lock to them. They fitted a new hardened frizzen, frizzen and mainspring, and returned them, with the original parts still installed as directed in one weeks time. The original lock and parts still works fine, but I now have replacements
    for the next generation of shooters. They were a pleasure to deal with, and I am so pleased with the quality of their work and their outstanding customer service, that I would highly recommend them to anyone searching for a fast, reliable flintlock.
     
    Tom Compton and Brokennock like this.
  2. Jul 27, 2019 #2

    Rifleman1776

    Rifleman1776

    Rifleman1776

    Cannon MLF Supporter

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    You nailed it. L&R is fine people and great products. OTOH, Davis once sent me a lock with a defective frizzen. When I called they said they didn't want to talk about it. Later they sent me new frizzen but also sent a bill for it. Still didn't work like a good lock should.
     
  3. Aug 20, 2019 #3

    S.Kenton

    S.Kenton

    S.Kenton

    58 Cal.

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    I agree! I have had some great dealings with L and R. Good people and fast turn around times.
     

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