UPDATE: Middlesex Village Trading Co.Customer Service Sent a lock for repair back in October 2018. He claimed it was half finished in November since then no direct communication. After a dozen or more emails and calls nothing. I requested he just return my lock repaired or not, just return and bill me, no response. I contacted local Police they contacted him he emailed me a long rant on my errant behavior. and that my lock was crap and refers me to his color coded repair schedule. No lock. I contacted Small Claims not a viable or practicable option? Contacted New Hampshire Better Business they have 4 reports on him mine is 5, 3 responded too 1 not. I know many others have had bad dealings with him Any suggestions on seeking a solution to break this deadlock.