Had bought a 10-pack carton of Natural Lube 1000 tubes a year or so ago (from a prominent BP supplier) and after finally finishing off all the loose tubes I already had, I opened the carton.
All the tubes of NL1000 were stiff...the lube seemed sort of dry and waxy...had to really strain to get any to move out of the tube even a half inch...I'm used to it being like crisco or toothpaste at room temperature...but every one of them were as stiff as if they had been in a refridgerator.
Called TC and they didn't even hesitate...apologized for the inconvenience, told me to send it back and they'd replace all of it right away...it was taken in such easy stride that it made me wonder if that was a known situation, that they already had other returns like that...dunno...the good news is they're going to replace it
All the tubes of NL1000 were stiff...the lube seemed sort of dry and waxy...had to really strain to get any to move out of the tube even a half inch...I'm used to it being like crisco or toothpaste at room temperature...but every one of them were as stiff as if they had been in a refridgerator.
Called TC and they didn't even hesitate...apologized for the inconvenience, told me to send it back and they'd replace all of it right away...it was taken in such easy stride that it made me wonder if that was a known situation, that they already had other returns like that...dunno...the good news is they're going to replace it